Return and refund policy

At zmrazsxj.shop, we are committed to creating a reliable and convenient shopping experience for every customer. If your order does not meet your expectations, we provide a clear return and exchange process.

Return Conditions

We accept returns for both defective and non-defective products.

Customers may request a return within 30 days after receiving their order. Returned items should be kept in their original condition with the original packaging and included accessories.

Return Method

Method: By mail

Customers can contact our customer service team to receive return instructions and complete the return process by mail.

Return Label

Return label: Included in the package, Free

A free return label is included in the package for eligible return requests.

Restocking Fees

Restocking fees: No cost

No restocking fees will be charged for approved returns.

Refund Processing

Refund processing time: 7 days

After the returned product is received and inspected, refunds will be processed within 7 days and issued to the original payment method.

Exchanges

Exchanges: Accept exchanges

We accept exchanges. Customers may contact our support team for assistance with exchange requests.

Shipping Cost

freight: free shipping

We provide free shipping for eligible customer orders.